zenpageCreating your services: duration, rate, location and practitioner, setting up each session properly
Name, duration, price, location, capacity, practitioner and availability: the details of setting up a bookable service for a therapy or wellness practice.
A service is the entry point of booking: it is what the client chooses first. If it's vague, they hesitate; if it's complete, they book. Here are the settings that matter, in the order you meet them.
Name and description
Give a name the client recognizes spontaneously. "Initial assessment (60 min)" works better than "Session 1". In the description, specify what happens during the session and who it is for. Two or three sentences are enough. Add an image or icon if it helps tell the services apart.
Duration, price and categories
Duration determines the length of the offered slots: a 50-minute session and a 60-minute session don't take the same room in your day. The price appears on the service's public page. If you group your services, use categories so the page stays readable when you have more than five.
A client who discovers the rate after choosing their slot abandons more often. Always enter the price, even for an assessment that is quoted.
Location type
Each service states where it takes place: practice, home or online. For an online session, the client receives the video call link; the setup is detailed in our guide to video. If you see clients at several addresses, link the service to the right location, as explained in the guide to locations and practitioners.
Capacity: individual or group
A service can be individual or host several people. For workshops and group sessions, capacity sets the number of places. If you organize one-off events with a fixed date, use the dedicated events feature instead, presented in our article on workshops.
Practitioners and availability
Link the service to the team member(s) who deliver it. Each has their own availability: a practitioner absent one day doesn't appear on that slot, even if a colleague is free. This is the rule that avoids double bookings.
Optional settings
Three settings deserve a detour, each in its own article: the booking form (questions asked to the client), the buffer time between two sessions, and the deposit at booking.
Check the result
Once the service is saved, open your public page and book it yourself. Check the name, price, slot length and the practitioner offered. This five-minute test avoids most errors. The details of each field are in the services documentation.
Frequently asked questions
How many services should I create?
One per type of session the client can book alone: initial assessment, follow-up session, online session, workshop. Avoid creating a service per price variant if the difference comes down to duration or location.
Can I offer both a home session and one at the practice?
Yes. The location type is set per service: practice, home or online. So create two services if durations or rates differ.
Can a service be assigned to several practitioners?
Yes. Each service is linked to one or more team members, who appear as choices on your public page.
